Billboard & In-Mall Production Manager
Cape Town, South Africa | Full-time | Mid-level | On-site
About the Role
We are seeking a Billboard & In-Mall Production Manager to oversee the end-to-end production, installation, maintenance, and operational delivery of high-visibility outdoor and indoor media campaigns.
This role sits within Production / Operations and is responsible for ensuring creative concepts are translated into accurate, high-quality physical executions. You will coordinate printers, installers, landlords, internal teams, and other suppliers while managing production timelines, quality standards, budgets, documentation, and campaign deadlines.
Key Responsibilities
Production & Artwork Management
Manage the complete production lifecycle for billboard and in-mall campaigns.
Obtain, verify, and distribute accurate technical specifications and substrates to printers.
Maintain active production chaselist trackers and ensure artwork progresses well ahead of flighting dates.
Coordinate proofs, test prints, special builds, cut-outs, and non-standard executions.
Obtain supplier quotations and monitor production timelines.
Proactively communicate production status, risks, delays, and required actions to stakeholders.
Flighting & Installation
Build and maintain the master flighting schedule.
Issue advance flighting notices to relevant teams.
Brief installation teams with accurate artwork, addresses, and site information.
Track installations against agreed deadlines.
Immediately escalate site access challenges, installation delays, or other delivery risks.
Secure, verify, and upload dated photographic proofs within 24 hours of flighting.
Maintenance & Site Operations
Coordinate site upkeep, including structural, illumination, and artwork repairs, as well as required tree trimming.
Solicit supplier quotations for maintenance work.
Secure approvals and issue work instructions.
Coordinate landlord and shopping-centre access.
Track repairs through to completion.
Obtain photographic sign-off for completed maintenance work.
Resolve maintenance issues within target turnaround times of approximately 14 days for standard maintenance and 21 days for illumination.
Procurement & Financial Administration
Prepare weekly Purchase Order (PO) requests and maintain accurate tracking logs.
Follow up with suppliers for commercial invoices.
Match supplier invoices against approved quotations and completed work.
Investigate and resolve discrepancies.
Ensure supplier commercial invoices are submitted within required monthly finance deadlines.
Maintain the required timeline for supplier invoices during the first week of each month and prior-month invoices by the 10th.
Supplier & Stakeholder Management
Build and maintain professional relationships with printers, installers, landlords, and internal teams.
Hold suppliers accountable for agreed quality standards, budgets, specifications, and deadlines.
Communicate potential challenges early and provide practical solutions.
Required Skills & Experience
Production and operations coordination.
Traffic management and project coordination.
Experience managing multiple production workflows, suppliers, deadlines, and installations.
Strong communication and stakeholder-management skills.
Excellent attention to detail and follow-through.
Ability to proactively identify and resolve production and delivery issues.
Strong organisational and time-management skills.
Commercial awareness when managing quotations, purchase orders, invoices, and supplier performance.
Proficiency in Microsoft Office, Excel, Outlook, Word, and Google Workspace.
Preferred Experience
Out-of-home (OOH) advertising.
Billboard production.
In-mall production.
Print production.
Signage production.
Agency operations.
Preferred Education
A qualification or educational background in:
Marketing
Media
Communications
Project Management
Role Details
Location: Cape Town, South Africa
Work Arrangement: On-site
Employment Type: Full-time
Level: Mid-level
Function: Production / Operations