Community Manager
Remote | Full-time
Annualized Equivalent: $31,200–$41,600/year based on 40 hours/week
Hourly Rate: $15–$20/hour
About the Role
Join a remote team as a proactive and energetic Community Manager focused on delivering exceptional customer experiences and building a positive, engaged community. You’ll manage customer inquiries and complaints, resolve support tickets, de-escalate challenging interactions, and ensure customer feedback is communicated effectively across internal teams.
Key Responsibilities
Customer Support & Community Engagement
Respond promptly to customer questions and complaints across multiple channels.
Manage and resolve customer support tickets accurately and efficiently.
Monitor community activity and proactively identify potential issues or opportunities.
Foster a positive, inclusive, and engaging community environment.
Conflict Resolution
De-escalate challenging customer interactions and conflicts.
Apply sound judgment to resolve issues and work toward positive outcomes.
Handle sensitive or difficult customer situations professionally.
Documentation & Collaboration
Maintain clear and accurate records of community interactions and ticket histories.
Collaborate with internal teams to ensure customer needs are addressed.
Share relevant customer feedback and insights with internal stakeholders.
Prioritize tasks and manage workload effectively in a remote environment.
Required Skills & Experience
Demonstrated experience in customer support or community management.
Strong conflict de-escalation and crisis management skills.
Experience using ticket management systems and customer support tools.
Excellent written and verbal communication skills.
Strong time management, organization, and prioritization skills.
Ability to work independently in a fully remote environment.
Energetic, resourceful, and solution-oriented approach to problem solving.
Proven ability to deliver exceptional customer experiences.
Familiarity with online community platforms and moderation best practices is an advantage.
Experience working with distributed or remote teams is an advantage.
Data-driven approaches to improving community engagement are an advantage.
Compensation
Annualized Equivalent: $31,200–$41,600/year based on 40 hours/week
Hourly Rate: $15–$20/hour
The annualized figure is an hourly-equivalent reference.
Role Details
Role Type: Full-time
Work Arrangement: Fully Remote
Focus: Customer support, community engagement, ticket management, conflict resolution, documentation, and customer experience